Privacy Policy

www.pcmeng.com; www.pcmengbelfast.com and www.pcmengbelfast.co.uk  is owned, operated and controlled by PCM Engineering Services (Belfast ) Ltd. PCM Engineering ( Belfast) Ltd respects your right to privacy. Our privacy policy has been developed to let you know what information may be collected, how it is used, stored and protected. All personal information we collect will be used in accordance with the General Data Protection Regulation, May 2018.

By registering to use this site or by using it to make an enquiry you agree to your personal information being used in accordance with the policy.

Collecting personal information
When you register to use this site or place an order you will be asked to submit certain personal information. You will also be asked to provide personal information when you subscribe to our newsletter, request a catalogue, complete a questionnaire or enter a competition.

We only collect personal information that you provide to us and we are committed to storing this data securely. To protect stored information we use SSL encryption technology. This ensures that the information is not accessible to other users or third parties.

How long do we keep this information?

Data Audit Form

Type of Data

Website Account Holders

Description of data
  • Full name
  • Job title
  • Company name
  • Email address
  • Telephone
  • Postal address
  • Marketing preferences

Employee responsible

Sandra McFadden

Date of consent to hold data

On registration of website account

Where the data is stored
  • MS Share
  • MS Outlook
  • Relevant carrier service (DPD / TNT)

Source of the data

Website account holder registration form

Purpose of the data

To process customer website orders

How the data is protected in its storage
  • For all PCM Engineering ( Belfast)  Ltd server firewall & password protection

Usage restrictions & rights

Limited to above suppliers and select users at PCM Engineering (Belfast)  Ltd (with relevant user restrictions), for purposes of order progression, updates to account information and issue resolution.

Usage frequency

Whenever a customer order is placed, an account needs to be updated or an issue needs to be resolved

Retention period

After a three year period of inactivity (where no orders have been placed)

 

Data Audit Form Asset Detail

Type of Data

Credit Account Holders

Description of data
  • Company details (company name, postal addresses (invoice and delivery)
  • Company registration
  • VAT registration
  • Contact details (buyer, accounts & authorising signature – comprising first name, surname, telephone number & email addresses)
  • Trade references (2 x company name, address, telephone & fax)
  • Credit details (name & address of bank, acc. number, s/c & credit limit)

Employee responsible

Audrey Celantano

Date of consent to hold data

On date of account application

Where the data is stored
  • MS Outlook
  • MS Sharefile
  • Sage 50
  • Interprise
  • Carrier service (DPD / TNT)

Source of the data

Account application forms (sourced from PCM Engineering (Belfast) Ltd website, and direct telephone requests.

Purpose of the data

To process customer orders

How the data is protected in its storage

PCM Engineering Services (Belfast) Ltd server firewall & password protection

Usage restrictions & rights

Limited to above suppliers and select users at PCM Engineering Services              (Belfast)  Ltd (with relevant user restrictions), for purposes of order progression, updates to account information and issue resolution.

Usage frequency

Whenever a customer order is placed, an account needs to be updated or an issue needs to be resolved

Retention period

For the duration of the customers account (whilst active) plus seven years afterwards.

 

Data Audit Form

Type of Data

Prospective Customers

Description of data
  • Full name
  • Job title
  • Company name
  • Email address
  • Telephone
  • Fax
  • Postal address

Employee responsible

Sandra McFadden

Date of consent to hold data

N/A

Where the data is stored

Interprise

Source of the data
  • Exhibition lead forms
  • Business listings
  • Online directories

Purpose of the data

To identify and contact prospective customers and convert them to account holders.

How the data is protected in its storage

PCM Engineering Services (Belfast)  Ltd Ltd server firewall & password protection

Usage restrictions & rights

Marketing (during lead generation) and business development and / or sales during lead conversion (to account holder).

Usage frequency

Once by marketing during lead generation and on an ad-hoc basis by business development and / or sales during lead conversion.

Retention period

For a maximum of 2 years, or until the prospect becomes an account holder.

 

Data Audit Form Asset Detail

Type of Data

Suppliers

Description of data
  • Email addresses
  • Postal addresses
  • Telephone numbers

Employee responsible

Sandra McFadden / Audrey Celantano

Date of consent to hold data

On date of initial order to supplier

Where the data is stored
  • Outlook
  • Excel
  • Interprise
  • SAGE 50

Source of the data

New appointment application forms

Purpose of the data

To place and progress orders, payment of invoices.

How the data is protected in its storage

PCM Engineering ( Belfast) Ltd server firewall & password protection

Usage restrictions & rights

Limited to purchasing, accounts and sales

Usage frequency

When an order is placed, requires updating, or payment

Retention period

For the duration of the supplier contract and for a maximum of three years afterwards

Using personal information
The information that you submit to us is used to:

  1. authenticate your identity when you log in
  2. process and fulfil your order
  3. send you a catalogue and/or other product literature if requested
  4. keep you informed about our special offers, new products and competitions
  5. monitor how much the site is used so we can review, develop and improve the products and services we offer

Personal information will, as a matter of default, be deleted if a customer remains inactive for a period of six years.

Keeping you informed
We may keep you informed about our products and services via post and fax. If you would like to receive this information via email, you can opt-in to this service when registering or  completing an account form. If you do not wish to receive such information you can be removed from our mailing list by:

  1. writing “Please remove me from your mailing list” on the envelope or fax letter before returning it to the address / fax number printed on the front
  2. selecting the “unsubscribe link” at the bottom of the email
  3. selecting “unsubscribe” to our e-newsletters on the homepage

Disclosing your information
Your information will be passed on to a third party in order for us to:

  1. Process credit card payments – Stripe pay
  2. Process and deliver orders – ************
  3. Analyse sales by our suppliers – ************

These third parties will only have access to the personal information required to complete their task. We will never sell customer information to third parties.

We use a number of third party data processors who are carefully chosen and comply with relevant Data Protection legislation. These third party processors and their relevant privacy policies are here:

Elavon, based in the UK – processing of credit card payments – Elavon Privacy Policy
Sagepay, based in the UK – processing of credit card payments – Sagepay Privacy Policy
Google, based in the USA – collecting / reporting website usage information. Google Privacy Policy.
Campaign Monitor, based in Australia – provision of email marketing services. Campaign Monitor Privacy Policy.
Iced Graphics, based in the UK – provision of delivery of email marketing services and processing and delivering orders. Iced Graphics Privacy Policy.
EDP, based in the UK – analysing sales by our suppliers and processing and delivering orders – Vecta Privacy Policy

Protecting your information
When you submit personal information to the site i.e. when you are registering or when you are updating your account details, the data you provide is sent in a secure encrypted form. We also use the encryption transmission system for when you place an order with a credit or debit card. This technology is called SSL. It is an industry standard 128-bit encryption and is the strongest currently available.

If you do not wish to place your order online, you can either telephone or fax it through.
Direct sales order line: 02890 777 370 
Accounts Dunfermline: 01383 733334

Cookies
To help us keep track of how many visitors our site receives, how frequently they visit and the products that they purchase, we use ‘cookies’. A cookie is a small piece of information that our site transfers to the Web browser on your computer’s hard drive. This enables our site to recognise your browser. You can view our full cookies policy here.

You can set your browser not to accept cookies – there are guides at www.aboutcookies.org or www.allaboutcookies.org about how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

How to contact us
Please contact us if you have any questions about our privacy policy or information we hold about you:
Data Protection Officer
Email: sales@pcmengbelfast.com
Telephone: 02890 777370
Address: 38-40 Duncrue Crescent Belfast BT3 9BW

Changes to our privacy policy
We keep our privacy policy under regular review and we will provide any updates on this web page. 
This privacy policy was last updated on 16th February 2022